StrataMax Portal

How to create a StrataMax Portal Account

This article will help you resolve the most common issues when logging in to the StrataMax Portal, including forgotten passwords, locked accounts, and problems with saved passwords in your browser. TIP! Use the Ctrl + F keyboard shortcut to ...

After you have logged in to the StrataMax Portal, you will be taken to the Home screen. However if you have multiple properties linked to your StrataMax Portal Account, a list of linked properties will appear first. Click Select  on the property ...

What is a StrataMax ID? A StrataMax ID is an 8 digit number that is generally provided by your strata manager in their Welcome Letter. This number plus a check digit will make up your StrataPay Reference number, which is used when paying your lev...

If you have multiple properties with strata managers that use StrataMax, you can have a single account to access all your properties. When creating a StrataMax Portal Account, all lots that have the same email address that is used to create your Str...

If a property needs to be removed from your user account, this can be done by using the instructions below. Log in to your StrataMax Portal Account. Go to your account settings and select My Properties.  Click on the red X . A confirmation...

Properties can be shared with another StrataMax Portal Account and they can access information in relation to the shared property. If a committee member shares their property with another StrataMax Portal Account, only information pertaining to that...

Your name and title can be updated in Change Profile. Log in to your StrataMax Portal Account. Go to your account settings and select Change Profile. Enter the updated information and click Update .

Your password can be changed by using the instructions below. Log in to your StrataMax Portal Account.   https://www.stratamax.com.au/Portal/login.aspx   Go to your account settings and select Change Password. Enter your current password. Th...

You can change the email address you use to log in to the StrataMax Portal at any time from your account settings. Changing it here updates only your portal login, not the email your strata manager holds for you, so this article also covers what els...

If you are a committee member for a property, you can request access to committee reports and documents. This is called "Committee Access" and is automatically granted as long as your StrataMax Portal Account email address matches the email addres...

Viewing Documents on the Invoice Hub and StrataMax Portal The following provides assistance for viewing documents or invoices on the Invoice Hub or StrataMax Portal. If your invoice/document did not open when clicking on the Adobe PDF icon on the ...

This article covers how to request Certificates  through the StrataMax Portal if the Strata Manager has enabled this service. Due to the nature of the certificate information, it may not be available. How it Works After the strata manager h...

This page contains Frequently Asked Questions that relate to the StrataMax Portal. TIP! Use the Ctrl + F keyboard shortcut to display your browser's search functions to look for key words on this page! General What is StrataM...

As an owner, you can view and change your details on the StrataMax Portal. In the 'Change Details' screen there are a number of fields, buttons, tick boxes and blue information boxes. Depending on a variety of factors, which ones you will see will...

If you have received an email titled 'StrataMax Account Security Alert — New IP Address detected', this article explains what the email means and what (if anything) you need to do. What the Email Means The alert is a securit...

If you've requested a password reset, tried to create an account, or expect notifications from the StrataMax Portal but nothing arrives, there are two possible causes: the email address isn't linked to a Portal account, or the email is being filte...

If your strata manager or the StrataMax Portal help has asked you to "clear your cache and cookies," this article explains exactly how to do it, step by step, for the most common web browsers. Clearing this stored data fixes many login problems an...

Your email address is the key that links your StrataMax Portal account to your property, your committee access, and the notifications you receive. This article explains where your email address is recorded, what each record controls, and what to u...

This article explains what levy and payment information you can find on the StrataMax Portal, how to pay your levies, and which questions should be directed to your strata manager. Finding Your Ledger Card and Account Informati...

This article explains the difference between removing a property from your StrataMax Portal account and deleting your account entirely, and how to do each. Removing a Property from Your Account If you no longer want a proper...

This article explains what happens to StrataMax Portal access when a property is bought or sold, and how new owners get connected. I've Just Bought a Property After settlement, your details are recorded on the Strata Roll by...

This article explains which emails the StrataMax Portal sends, where they are sent, and what to check if you stop receiving them. Emails Sent by the StrataMax Portal The portal itself sends emails to your portal account emai...

Different questions are handled by different people. This page helps you find the right contact the first time, so your request isn't delayed by being passed between teams. Contact Your Strata Manager / Body Corporate Manager F...

This article explains how committee members get access to committee reports, documents and the Invoice Hub on the StrataMax Portal — including what to do when you join the committee, when a committee changes over, and when you are a committee memb...