Request Committee Access

If you are a committee member for a property, you may have access to committee only documents. This access requires an higher level of access called Committee Access.

Committee Access is automatically enabled if the email address that you have used to create the StrataMax Portal Account matches the email address that is recorded in the committee strata records.

If the email doesn't match or does not exist, and you are entitled to Committee Access, when you log into the StrataMax Portal, you will be presented with the following message.

There are three methods in which Committee Access can be granted.

  • Request your strata manager to update the strata committee records (if there is no email address or mobile number on the strata committee records).
  • Send an email link (if the email address is different to the strata committee records).
  • Send an SMS verification code (if there is no email address on the strata committee records but there is a mobile number).

Request Manager to Update Details

This option is for when there is no email address or mobile number recorded on the strata committee records.

  1. Log in to your StrataMax Portal Account.
  2. Click on Request Access or Request Committee Access.
  3. Click on Ask Manager to Update Data.
  4. Enter your password and click Yes to submit. This will email your strata manager with the email address used for your StrataMax Portal Account and will instruct them on how to change their details.
  5. Committee Access can take up to 24 hours to be enabled.

Alternatively, you can contact your strata manager directly for them to update the strata committee records.

Send an Email Link

This option is for when an email address is recorded on the strata committee record, but is different to the email address used to create the StrataMax Portal Account.

  1. Log in to your StrataMax Portal Account.
  2. Click on Request Access or Request Committee Access.
  3. Click on Send Link to Email Address.
  4. Enter your password and click Yes to submit. This will send a link to the email address recorded on the strata committee record.
  5. Go to the email and click on Confirm Committee Access.

Send an SMS Verification Code

This option is for when an email address is not recorded on the strata committee records, but a mobile number is.

  1. Log in to your StrataMax Portal Account.
  2. Click on Request Access or Request Committee Access.
  3. Click on Send Code to Phone Number.
  4. Enter your password and click Yes to submit. A verification code will be sent to your mobile number. 
  5. Enter the verification code and click Verify Code.