Approving Invoices
If I only want to see invoices awaiting my approval what should I click on?
It is recommended to click the option 'Mine' and the page will refresh and only show invoices awaiting your approval. If you navigate away from the invoice hub by default next time you access the invoice hub you will be returned to the same view.
How do I approve an invoice?
After selecting the invoices to approve by either ticking the checkbox or clicking anywhere on an invoice line; click on the Approve Selected button.
Why do some invoices not have the selection box?
Invoices that are displayed are based on the selected setting as identified below. Invoices you have already approved cannot be re selected therefore the selection box does not appear.
Mine: Invoices waiting for your approval.
Active: All invoices currently uploaded awaiting approval (as an approver you may have already approved these).
All: All invoices uploaded for approval in the last 2 financial years.
Approved Invoices
How long are approved invoices available for on the Invoice Hub?
Invoices for a buildings current and previous financial year will be available on the invoice hub providing the invoice hub was used during that time.
I am a new invoice hub approver; do I get access to previously approved invoices?
Yes the new enhancements introduced includes the ability for the new approvers to see previous history.
If a Building moves from one manager to another and they both use the StrataMax Invoice Hub; will the previously approved invoices still be available to the invoice hub approvers?
Yes the new enhancements introduced includes the ability for invoice hub history to be retained.
Browser Compatability
Some of our approvers are getting error pages when trying to access the invoice hub; why would this be the case for only some?
This is commonly due to the approvers browser being an outdated version. Below are common steps to checking your browser is up to date.
- Open your browser.
- Click the Menu icon (three dots or lines) in the top-right corner.
- Navigate to Help (or Settings/About on some browsers).
- Select About [Browser Name].
- Your browser will automatically check for updates and show if you're up-to-date, often with a Relaunch button to finish installing.