Navigating the StrataMax Portal

After you have logged in to the StrataMax Portal, you will be taken to the Home screen. However if you have multiple properties linked to your StrataMax Portal Account, a list of linked properties will appear first. Click Select on the property you would like to view.

Once a property has been selected, you will see the Home screen.

This Home screen may appear differently to the screenshots in this article if your strata manager has customised their StrataMax Portal.

Current Property (1)
This will display the property you are currently viewing, if you have multiple properties on the same StrataMax Portal Account, the Change button will be available. Click Change to select another property on this account.

Account Settings (2)
The account settings allows you to manage your StrataMax Portal Account, such as changing your profile, password or email address, or to add, share or remove properties from your account. You can also log out from here.

Navigation Tabs (3)
These are the tabs available that will take you to the different areas of the StrataMax Portal. 

The Home Tab

The Home tab will have shortcuts to other areas of the StrataMax Portal, which can also be accessed using the navigation tabs.

Reports & Documents will take you to the Reports & Documents tab which will display reports and documents that your strata manager has made available for you. The type of reports and documents displayed is dependent on each individual strata management company. StrataMax has no control over what documents are made available to owners or committee members.

Payments will take you to the Payments tab which will allow you to make a credit card payment.

Share Property will take you to My Properties where you can select a property to share with another person. Sharing a property will allow the other user to access reports and document, and have access to VoteMax for electronic voting. They will need to have a StrataMax Portal Account, or create an account. If they do not have an account, an email will be sent to them with instructions on how to create an account.

Passwords will take you to Change Password where you can change your password for this StrataMax Portal Account. 

My Info Tab

This tab will have your details that is currently recorded in the strata owners roll. It also have the contact details for your strata manager.

My Details

My details will display your information that is currently on the strata owners roll, as well as information pertaining to your building.

You may be able to update your information here and submit it to your strata manager, if this option is not available a message will advise that you contact your strata manager directly to provide your updated information.

Note: Updates to your information submitted on the StrataMax Portal does not update the strata roll automatically. Your strata manager will need to review and accept the changes submitted. If your details have not been updated after a week, we recommend that you contact your strata manager directly.

My Strata Manager

This displays the information for your manager. The heading will change depending on your region and may display Owners Corporation Manager, OA Manager,  Body Corporate Manager, or Community Manager.

Payments Tab

The Payments tab allows levy payments to be made using a Visa or Mastercard. A service fee may be calculated and will form part of the payment total. You can also obtain forms to setup, amend or cancel a StrataPay direct debit.

Make a Payment

  1. Check the levy periods to be paid, check or uncheck the periods as required.
  2. Select the payment method, either Visa or Mastercard.
  3. Click Calculate Total.
  4. Check the payment amount, then click Continue Payment.
  5. Confirm the payment amount and click Pay Now.
  6. Enter your credit card number, then click Next.
  7. Follow the prompts to complete the payment

Direct Debits

This tab has forms that you can complete to setup, amend or cancel a StrataPay direct debit. Download the form and email, fax or post the completed form back to StrataPay to action.

Any historical direct debits will also be listed in this tab.

Reports & Documents

Owners and committee members may have access to reports pertaining to your property. The types of reports and documents available will be solely dependent on your strata manager and what they make available.

Committee Reports

Committee members may have access to additional reports and documents that can only be viewed by committee members. This will automatically be granted if the email address of your StrataMax Portal Account matches the email address recorded in the strata committee records. 

If you do not have committee access and the message to request appears when you log in, go to our Managing your StrataMax Portal Account article to Request Committee Access.

Note: Committee access can only be granted to one StrataMax Portal Account for a lot. Once committee access has been requested no additional StrataMax Portal Accounts will be prompted to request access.

Help Tab

The Help tab will take you to the StrataMax Portal Help knowledge base where you can find information on the StrataMax Portal, the Invoice Hub and VoteMax.

Contact Us Tab

The Contact Us tab has contact information for your strata manager. You can make various enquiries using the tabs available.