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Last Updated: 19/06/2026
in VoteMax
Short answers to the questions owners ask most about online voting.
I was sent a StrataVote link, or my manager mentioned StrataVote. Is that VoteMax? No. StrataVote is a different online voting product that some managers use ins...
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Last Updated: 19/06/2026
in StrataMax Portal
Your password can be changed by using the instructions below. Log in to your StrataMax Portal Account. https://www.stratamax.com.au/Portal/login.aspx Go to your account settings and select Change Password. Enter your current password. Th...
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Last Updated: 19/06/2026
in StrataMax Portal
This page contains Frequently Asked Questions that relate to the StrataMax Portal. TIP! Use the Ctrl + F keyboard shortcut to display your browser's search functions to look for key words on this page! General What is StrataM...
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Last Updated: 19/06/2026
in StrataMax Portal
This article explains what happens to StrataMax Portal access when a property is bought or sold, and how new owners get connected.
I've Just Bought a Property
After settlement, your details are recorded on the Strata Roll by...
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Last Updated: 19/06/2026
in Invoice Hub
Lost access to the Invoice Hub after changing your email address, or after a change to your committee or office-bearer role? This is expected due to our security controls. Here's why, and how to get it back.
Why it happens
F...
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Last Updated: 19/06/2026
in Invoice Hub
The Invoice Hub on the StrataMax Portal was refreshed in January 2026. If you approved invoices in the old version, here's what's changed.
Approving is now two steps, not three
Select the invoices you want to approve (tick t...
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Last Updated: 19/06/2026
in Invoice Hub
If the Invoice Hub won't load, shows an error page, or invoices won't open, it's almost always a browser or device issue. Try these.
Use a supported, up-to-date browser
The Invoice Hub works best in Google Chrome. If it w...
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Last Updated: 19/06/2026
in Invoice Hub
If you've been told you'll approve invoices in the StrataMax Portal but can't find the Invoice Hub, or it was there before and has disappeared, this article explains why, and what to check.
Two things must both be true for the ...
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Last Updated: 19/06/2026
in Invoice Hub
Short answers to the questions approvers ask most.
Viewing and downloading an invoice
To view the original invoice, click the document icon on the invoice line on the far right and it will open in a new tab. Allow pop-ups, ...
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Last Updated: 19/06/2026
in StrataMax Portal
If a property needs to be removed from your user account, this can be done by using the instructions below. Log in to your StrataMax Portal Account. Go to your account settings and select My Properties. Click on the red X . A confirmation...