Updated Articles

  1. StrataMax Portal

    This page contains the most recent release notes for the StrataMax Portal. A summary of the updates is provided below. StrataMax Portal v1.2.0 - Financial Dashboard Released 21st October 2026 Portal | Financial Dashboard A new Financial Das...
  2. Who Do I Contact? (StrataMax, Your Strata Manager, or StrataPay)

    Different questions are handled by different people. This page helps you find the right contact the first time, so your request isn't delayed by being passed between teams. Contact Your Strata Manager / Body Corporate Manage...
  3. Navigating the StrataMax Portal

    After you have logged in to the StrataMax Portal, you will be taken to the Home screen. However if you have multiple properties linked to your StrataMax Portal Account, a list of linked properties will appear first. Click Select  on the propert...
  4. Card Payments and the 1 October 2026 Changes

    This article is about card payments made through StrataPay and explains what is changing, what you may see in the Portal, and who to ask about your own scheme. Some strata schemes use other payment services, and any card payment options offered th...
  5. Invoice Hub Approver Instructions

    The Invoice Hub provides a streamlined way to approve invoices within the StrataMax Portal, making payment management clear and efficient for committee members. It centralises the approval process so you can handle invoices quickly and confidently. ...
  6. Levies and Payments on the StrataMax Portal

    This article explains what levy and payment information you can find on the StrataMax Portal, how to pay your levies, and which questions should be directed to your strata manager. Finding Your Ledger Card and Account Inform...
  7. Creating a StrataMax Portal Account

    How to create a StrataMax Portal Account
  8. StrataMax Portal Login Troubleshooting

    This article will help you resolve the most common issues when logging in to the StrataMax Portal, including forgotten passwords, locked accounts, and problems with saved passwords in your browser. TIP! Use the Ctrl + F keyboard shortcut to ...
  9. Change Email Address

    You can change the email address you use to log in to the StrataMax Portal at any time from your account settings. Changing it here updates only your portal login, not the email your strata manager holds for you, so this article also covers what els...
  10. Not Receiving StrataMax Portal Emails

    If you've requested a password reset, tried to create an account, or expect notifications from the StrataMax Portal but nothing arrives, there are two possible causes: the email address isn't linked to a Portal account, or the email is being filte...