Updated Articles

  1. Invoice Hub Approver Instructions

    The invoice hub is not available by default and extra charges for this service will apply. Please contact your strata manager for more information. The Invoice Hub facilitates the process of providing committee members with the ability to approve...
  2. Adding Additional Properties

    If you have multiple properties with strata managers that use StrataMax, you can have a single account to access all your properties. When creating a StrataMax Portal Account, all lots that have the same email address that is used to create your Str...
  3. Forgot Password?

    I have forgotten my password for my StrataMax Portal Account? Return to the login page (Click the home button on the menu) - www.stratamax.com.au   Enter your email address into the Email field. Click on the 'Forgot password?' li...
  4. What is a StrataMax ID and Password?

    What is a StrataMax ID? A StrataMax ID is an 8 digit number that is generally provided by your strata manager in their Welcome Letter. This number plus a check digit will make up your StrataPay Reference number, which is used when paying your lev...
  5. Creating a StrataMax Portal Account

    How to create a StrataMax Portal Account
  6. Creating an Account

    Frequently Asked Questions (FAQ) for when creating a StrataMax Portal Account.
  7. Change Email Address

    Your email address can be changed by using the instructions below.  Log in to your StrataMax Portal Account. Go to your account settings and select Change Email Address . Enter your new email address. Click Update. Updating your e...
  8. Navigating the StrataMax Portal

    After you have logged in to the StrataMax Portal, you will be taken to the Home screen. However if you have multiple properties linked to your StrataMax Portal Account, a list of linked properties will appear first. Click Select  on the prop...
  9. Sharing a Property

    Properties can be shared with another StrataMax Portal Account and they can access information in relation to the shared property. If a committee member shares their property with another StrataMax Portal Account, only information pertaining to that...
  10. Invoice Hub Troubleshooting

    IMPORTANT NOTE: The invoice hub is not available by default and extra charges for this service will apply. Please contact your strata manager for more information. Viewing Invoices The invoice is not appearing when I click on the PDF icon? ...