Popular Articles

  1. Invoice Hub Troubleshooting

    Approving Invoices If I only want to see invoices awaiting my approval what should I click on? It is recommended to click the option 'Mine' and the page will refresh and only show invoices awaiting your approval. If you navigate away from th...
  2. Request Committee Access

    If you are a committee member for a property, you can request access to committee reports and documents. This is called "Committee Access" and is automatically granted as long as your StrataMax Portal Account email address matches the email addres...
  3. Change Email Address

    You can change the email address you use to log in to the StrataMax Portal at any time from your account settings. Changing it here updates only your portal login, not the email your strata manager holds for you, so this article also covers what els...
  4. Change Password

    Your password can be changed by using the instructions below. Log in to your StrataMax Portal Account.   https://www.stratamax.com.au/Portal/login.aspx   Go to your account settings and select Change Password. Enter your current password. Th...
  5. Sharing a Property

    Properties can be shared with another StrataMax Portal Account and they can access information in relation to the shared property. If a committee member shares their property with another StrataMax Portal Account, only information pertaining to that...
  6. Change Profile

    Your name and title can be updated in Change Profile. Log in to your StrataMax Portal Account. Go to your account settings and select Change Profile. Enter the updated information and click Update .
  7. Updating Your Details

    As an owner, you can view and change your details on the StrataMax Portal. In the 'Change Details' screen there are a number of fields, buttons, tick boxes and blue information boxes. Depending on a variety of factors, which ones you will see will...
  8. Removing a Property

    If a property needs to be removed from your user account, this can be done by using the instructions below. Log in to your StrataMax Portal Account. Go to your account settings and select My Properties.  Click on the red X . A confirmation...
  9. StrataMax Portal

    This page contains the most recent release notes for the StrataMax Portal. A summary of the updates is provided below. StrataMax Portal v1.1.0 Released 19th January 2026 What’s New for Owners The Invoice Hub has been redesigned to ...
  10. Levies and Payments on the StrataMax Portal

    This article explains what levy and payment information you can find on the StrataMax Portal, how to pay your levies, and which questions should be directed to your strata manager. Finding Your Ledger Card and Account Informati...