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Last Updated: 22/06/2026
in StrataMax Portal
This article will help you resolve the most common issues when logging in to the StrataMax Portal, including forgotten passwords, locked accounts, and problems with saved passwords in your browser. TIP! Use the Ctrl + F keyboard shortcut to ...
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Last Updated: 05/10/2026
in StrataMax Portal
Different questions are handled by different people. This page helps you find the right contact the first time, so your request isn't delayed by being passed between teams.
Contact Your Strata Manager / Body Corporate Manage...
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Last Updated: 19/06/2026
in VoteMax
If you have received a meeting notice or agenda and want to vote online for the first time, here is how to get set up and cast your vote. You will need a StrataMax Portal account with your property linked.
1. Create your Portal...
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Last Updated: 19/06/2026
in Invoice Hub
If you've been told you'll approve invoices in the StrataMax Portal but can't find the Invoice Hub, or it was there before and has disappeared, this article explains why, and what to check.
Two things must both be true for the ...
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Last Updated: 01/10/2026
in StrataMax Portal
This article is about card payments made through StrataPay and explains what is changing, what you may see in the Portal, and who to ask about your own scheme. Some strata schemes use other payment services, and any card payment options offered th...
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Last Updated: 19/06/2026
in VoteMax
Short answers to the questions owners ask most about online voting.
I was sent a StrataVote link, or my manager mentioned StrataVote. Is that VoteMax? No. StrataVote is a different online voting product that some managers use ins...
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Last Updated: 18/06/2026
in StrataMax Portal
This article explains how committee members get access to committee reports, documents and the Invoice Hub on the StrataMax Portal — including what to do when you join the committee, when a committee changes over, and when you are a committee memb...
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Last Updated: 19/06/2026
in VoteMax
If you cannot see VoteMax, cannot log in to vote, or you voted but it does not look like your vote was counted, work through the checks below. Most voting problems fall into one of these groups.
I can't see the VoteMax tab
T...
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Last Updated: 19/06/2026
in Invoice Hub
Short answers to the questions approvers ask most.
Viewing and downloading an invoice
To view the original invoice, click the document icon on the invoice line on the far right and it will open in a new tab. Allow pop-ups, ...
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Last Updated: 18/06/2026
in StrataMax Portal
If your strata manager or the StrataMax Portal help has asked you to "clear your cache and cookies," this article explains exactly how to do it, step by step, for the most common web browsers. Clearing this stored data fixes many login problems an...