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Last Updated: 18/06/2026
in StrataMax Portal
Your email address is the key that links your StrataMax Portal account to your property, your committee access, and the notifications you receive. This article explains where your email address is recorded, what each record controls, and what to u...
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Last Updated: 19/06/2026
in StrataMax Portal
This article explains what happens to StrataMax Portal access when a property is bought or sold, and how new owners get connected.
I've Just Bought a Property
After settlement, your details are recorded on the Strata Roll by...
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Last Updated: 19/06/2026
in Invoice Hub
The Invoice Hub on the StrataMax Portal was refreshed in January 2026. If you approved invoices in the old version, here's what's changed.
Approving is now two steps, not three
Select the invoices you want to approve (tick t...
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Last Updated: 19/06/2026
in Invoice Hub
If the Invoice Hub won't load, shows an error page, or invoices won't open, it's almost always a browser or device issue. Try these.
Use a supported, up-to-date browser
The Invoice Hub works best in Google Chrome. If it w...
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Last Updated: 19/06/2026
in Invoice Hub
You've received an invoice approval email but can't get into the Portal to approve. Work through these steps.
Use the link, then log in
The approval email contains a Login link. It takes you to the Portal sign-in. You still ...
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Last Updated: 02/11/2026
in StrataMax Portal If you've requested a password reset, tried to create an account, or expect notifications from the StrataMax Portal but nothing arrives, there are two possible causes: the email address isn't linked to a Portal account, or the email is being filtere...
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Last Updated: 18/06/2026
in StrataMax Portal
If you have received an email titled 'StrataMax Account Security Alert — New IP Address detected', this article explains what the email means and what (if anything) you need to do.
What the Email Means
The alert is a securit...
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Last Updated: 19/06/2026
in Invoice Hub
Lost access to the Invoice Hub after changing your email address, or after a change to your committee or office-bearer role? This is expected due to our security controls. Here's why, and how to get it back.
Why it happens
F...
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Last Updated: 18/06/2026
in StrataMax Portal
This article explains the difference between removing a property from your StrataMax Portal account and deleting your account entirely, and how to do each.
Removing a Property from Your Account
If you no longer want a proper...
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Last Updated: 22/10/2026
in StrataMax Portal Rolling out progressively. The Financial Dashboard is being rolled out in stages, so not all buildings will see this option yet. When it is enabled for your building, it may be available to committee members only.
The Financial Dashboard g...