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Last Updated: 18/06/2026
in StrataMax Portal
If your strata manager or the StrataMax Portal help has asked you to "clear your cache and cookies," this article explains exactly how to do it, step by step, for the most common web browsers. Clearing this stored data fixes many login problems an...
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Last Updated: 25/08/2026
in StrataMax Portal This article is about card payments made through StrataPay and explains what is changing, what you may see in the Portal, and who to ask about your own scheme. Some strata schemes use other payment services, and any card payment options offered thro...
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Last Updated: 19/06/2026
in Invoice Hub
If the Invoice Hub won't load, shows an error page, or invoices won't open, it's almost always a browser or device issue. Try these.
Use a supported, up-to-date browser
The Invoice Hub works best in Google Chrome. If it w...
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Last Updated: 19/06/2026
in Invoice Hub
You've received an invoice approval email but can't get into the Portal to approve. Work through these steps.
Use the link, then log in
The approval email contains a Login link. It takes you to the Portal sign-in. You still ...
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Last Updated: 19/06/2026
in Invoice Hub
The Invoice Hub on the StrataMax Portal was refreshed in January 2026. If you approved invoices in the old version, here's what's changed.
Approving is now two steps, not three
Select the invoices you want to approve (tick t...
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Last Updated: 18/06/2026
in StrataMax Portal
If you have received an email titled 'StrataMax Account Security Alert — New IP Address detected', this article explains what the email means and what (if anything) you need to do.
What the Email Means
The alert is a securit...
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Last Updated: 20/06/2026
in StrataMax Portal
If you've requested a password reset, tried to create an account, or expect notifications from the StrataMax Portal but nothing arrives, there are two possible causes: the email address isn't linked to a Portal account, or the email is being filte...
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Last Updated: 19/06/2026
in Invoice Hub
Lost access to the Invoice Hub after changing your email address, or after a change to your committee or office-bearer role? This is expected due to our security controls. Here's why, and how to get it back.
Why it happens
F...
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Last Updated: 18/06/2026
in StrataMax Portal
This article explains which emails the StrataMax Portal sends, where they are sent, and what to check if you stop receiving them.
Emails Sent by the StrataMax Portal
The portal itself sends emails to your portal account emai...
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Last Updated: 18/06/2026
in StrataMax Portal
This article explains the difference between removing a property from your StrataMax Portal account and deleting your account entirely, and how to do each.
Removing a Property from Your Account
If you no longer want a proper...