-
Last Updated: 19/06/2026
in Invoice Hub
The Invoice Hub on the StrataMax Portal was refreshed in January 2026. If you approved invoices in the old version, here's what's changed.
Approving is now two steps, not three
Select the invoices you want to approve (tick t...
-
Last Updated: 19/06/2026
in Invoice Hub
If the Invoice Hub won't load, shows an error page, or invoices won't open, it's almost always a browser or device issue. Try these.
Use a supported, up-to-date browser
The Invoice Hub works best in Google Chrome. If it w...
-
Last Updated: 19/06/2026
in Invoice Hub
If you've been told you'll approve invoices in the StrataMax Portal but can't find the Invoice Hub, or it was there before and has disappeared, this article explains why, and what to check.
Two things must both be true for the ...
-
Last Updated: 19/06/2026
in Invoice Hub
Short answers to the questions approvers ask most.
Viewing and downloading an invoice
To view the original invoice, click the document icon on the invoice line on the far right and it will open in a new tab. Allow pop-ups, ...
-
Last Updated: 19/06/2026
in StrataMax Portal
If a property needs to be removed from your user account, this can be done by using the instructions below. Log in to your StrataMax Portal Account. Go to your account settings and select My Properties. Click on the red X . A confirmation...
-
Last Updated: 18/06/2026
in StrataMax Portal
If you have received an email titled 'StrataMax Account Security Alert — New IP Address detected', this article explains what the email means and what (if anything) you need to do.
What the Email Means
The alert is a securit...
-
Last Updated: 18/06/2026
in StrataMax Portal
If your strata manager or the StrataMax Portal help has asked you to "clear your cache and cookies," this article explains exactly how to do it, step by step, for the most common web browsers. Clearing this stored data fixes many login problems an...
-
Last Updated: 18/06/2026
in StrataMax Portal
Your email address is the key that links your StrataMax Portal account to your property, your committee access, and the notifications you receive. This article explains where your email address is recorded, what each record controls, and what to u...
-
Last Updated: 18/06/2026
in StrataMax Portal
This article explains the difference between removing a property from your StrataMax Portal account and deleting your account entirely, and how to do each.
Removing a Property from Your Account
If you no longer want a proper...
-
Last Updated: 18/06/2026
in StrataMax Portal
This article explains which emails the StrataMax Portal sends, where they are sent, and what to check if you stop receiving them.
Emails Sent by the StrataMax Portal
The portal itself sends emails to your portal account emai...