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Last Updated: 18/06/2026
in StrataMax Portal
If you have received an email titled 'StrataMax Account Security Alert — New IP Address detected', this article explains what the email means and what (if anything) you need to do.
What the Email Means
The alert is a securit...
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Last Updated: 18/06/2026
in StrataMax Portal
If your strata manager or the StrataMax Portal help has asked you to "clear your cache and cookies," this article explains exactly how to do it, step by step, for the most common web browsers. Clearing this stored data fixes many login problems an...
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Last Updated: 18/06/2026
in StrataMax Portal
Your email address is the key that links your StrataMax Portal account to your property, your committee access, and the notifications you receive. This article explains where your email address is recorded, what each record controls, and what to u...
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Last Updated: 18/06/2026
in StrataMax Portal
This article explains the difference between removing a property from your StrataMax Portal account and deleting your account entirely, and how to do each.
Removing a Property from Your Account
If you no longer want a proper...
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Last Updated: 18/06/2026
in StrataMax Portal
This article explains which emails the StrataMax Portal sends, where they are sent, and what to check if you stop receiving them.
Emails Sent by the StrataMax Portal
The portal itself sends emails to your portal account emai...
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Last Updated: 18/06/2026
in StrataMax Portal
This article explains how committee members get access to committee reports, documents and the Invoice Hub on the StrataMax Portal — including what to do when you join the committee, when a committee changes over, and when you are a committee memb...
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Last Updated: 13/02/2026
in Invoice Hub The Invoice Hub provides a streamlined way to approve invoices within the StrataMax Portal, making payment management clear and efficient for committee members. It centralises the approval process so you can handle invoices quickly and confidently. ...
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Last Updated: 06/02/2026
in Invoice Hub
Approving Invoices If I only want to see invoices awaiting my approval what should I click on? It is recommended to click the option 'Mine' and the page will refresh and only show invoices awaiting your approval. If you navigate away from th...
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Last Updated: 19/01/2026
in Release Notes
This page contains the most recent release notes for the StrataMax Portal. A summary of the updates is provided below.
StrataMax Portal v1.1.0 Released 19th January 2026
What’s New for Owners The Invoice Hub has been redesigned to ...
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Last Updated: 21/08/2025
in StrataMax Portal
This article covers how to request Certificates through the StrataMax Portal if the Strata Manager has enabled this service. Due to the nature of the certificate information, it may not be available. How it Works After the strata manager h...