Updated Articles

  1. Committee Members: Getting and Keeping Portal Access

    This article explains how committee members get access to committee reports, documents and the Invoice Hub on the StrataMax Portal — including what to do when you join the committee, when a committee changes over, and when you are a committee memb...
  2. Invoice Hub Troubleshooting

    Approving Invoices If I only want to see invoices awaiting my approval what should I click on? It is recommended to click the option 'Mine' and the page will refresh and only show invoices awaiting your approval. If you navigate away from th...
  3. Certificates

    This article covers how to request Certificates  through the StrataMax Portal if the Strata Manager has enabled this service. Due to the nature of the certificate information, it may not be available. How it Works After the strata manager h...
  4. Updating Your Details

    As an owner, you can view and change your details on the StrataMax Portal. In the 'Change Details' screen there are a number of fields, buttons, tick boxes and blue information boxes. Depending on a variety of factors, which ones you will see will...
  5. VoteMax Introduction and Basics

    In this article you can learn about the the fundamentals of VoteMax; What it is, how you access it, and what information can you expect to see within a meeting or ballot.
  6. Casting Votes

    If you're casting your votes for the first time, then this article is for you! It covers how to cast votes on the various types of motions, as well as how to change votes.
  7. Pop Up Help

    Viewing Documents on the Invoice Hub and StrataMax Portal The following provides assistance for viewing documents or invoices on the Invoice Hub or StrataMax Portal. If your invoice/document did not open when clicking on the Adobe PDF icon on the ...
  8. Adding Properties

    If you have multiple properties with strata managers that use StrataMax, you can have a single account to access all your properties. When creating a StrataMax Portal Account, all lots that have the same email address that is used to create your Str...
  9. Sharing a Property

    Properties can be shared with another StrataMax Portal Account and they can access information in relation to the shared property. If a committee member shares their property with another StrataMax Portal Account, only information pertaining to that...
  10. What is a StrataMax ID and Password?

    What is a StrataMax ID? A StrataMax ID is an 8 digit number that is generally provided by your strata manager in their Welcome Letter. This number plus a check digit will make up your StrataPay Reference number, which is used when paying your lev...